Returns & Exchanges
At Coldest, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. If your purchase doesn't meet your expectations for comfort or style, follow our simple process for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your items in their original boxes.
Drop Off Package
Affix the label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt for your records.
Receive Refund
After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing